Returns Policy

Any defective, incorrect or damaged item may be returned within 15 days. We will ship a replacement at no extra cost to you or refund your money including return postage. If you are not satisfied with your purchase, you may return the item within 30 days of receipt. Returned merchandise must be accompanied by their original packaging including gift box. We reserve the right to reject any returns if a returned item is determined to be missing or incomplete. To help expedite your return or exchange, please follow the instructions below:

  1. Contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA) number.
  2. Fill out the Return Authorization Form.
  3. Pack the item along with the Authorization Form.
  4. Ship your return using an insured mailing service.
  5. Email the tracking number to our Customer Service Department.
Copyright © 2013-2018 Precious Gem Jewellers, LLC. All rights reserved.